Support for desktop, laptop, tablet, and mobile devices will be provided with the following conditions:
- The hardware must have a current manufacturer’s warranty in effect and Summit Technology must be authorized with the manufacturer to obtain support on the behalf of your company.
- The operating system on the device must be listed in the supported operating systems listed under the Software and Operating System Requirements section of this agreement.
- Technical support is limited to operating systems and common software such as internet browsers and office productivity software. Support for specialized or custom-developed software is limited to best effort only.